2024-2025 School Year 

(Posted: 10/09/2024)

POSITION:    Part-Time IT Support Specialist- Student Worker

QUALIFICATIONS:  Currently enrolled in high school and interested in technology, computers, and troubleshooting technical issues. Has familiarity with basic computer operations (e.g., installing software, connecting devices) and eagerness to learn new IT systems and processes (training will be provided). Strong attention to detail and ability to follow instructions. Good communication skills to interact with staff and students professionally. Ability to work independently and in a team environment. Dependable, with good time management and organizational skills. 

Application Submission Procedure – External Candidates

• To ensure full consideration, please visit the Ritenour School District website-www.ritenourschools.org, and complete our online application.
• Applications are accepted only through this process-mailed or emailed application materials will not be considered.
• Upload letter of interest and resume.
• All documents are required-partial or incomplete application materials will not be considered or reviewed; please make sure that all documents are uploaded appropriately.

Application Submission Procedure – Internal Candidates 

• To ensure full consideration, please visit the Ritenour School District website-www.ritenourschools.org, and click the Employment icon located in the black icon bar at the top right of the website.
• Under Apply for Jobs – Internal, click online application. New applicants will then create an internal profile by first clicking Yes, I am an employee.
• Once logged in, click on “Job Listings” and apply for position.

SALARY: $15-$18 /hr based on experience

DEADLINE:  Until Filled 

JOB DESCRIPTION

JOB TITLE:   IT Support Specialist

REPORTS TO:  Director of Technology   

DESCRIPTION: 

IT Support Specialist assists the IT team in providing support to end users on a variety of systems and with a variety of software issues.  Identifies, researches and provides solutions to technical and subject matter problems. Assist with incident support and IT projects.

EXAMPLE (S) of WORK PERFORMED:

• Understand and manage district technology and assist users in the Google Admin Panel.
• Have expert knowledge of Chromebooks, Google Chrome and Google Admin Suite.
• Support district Gmail accounts.
• Support district asset management software and processes.
• Troubleshoot, test and fix technology problems for end users.
• Set-up, install, image and configure new IT hardware.
• Lead IT orientation for new employees.
• Make hardware repairs on units in a timely and safe manner.
• Assist users with software installation, upgrades and anti-virus.
• Assist with the distribution and disposition of IT equipment.
• Assist with the diagnosis of system problems on the IT network.
• Ensure incidents are logged for IT support.
• Follow up with users to ensure incidents are resolved.
• Maintain documentation as required.
• Coordinate with supervisor for unit repairs, incident support, priorities and projects.
• Perform other related duties as required or assigned.

ESSENTIAL FUNCTIONS: (*)

(*)  When a specific assignment has additional or different ESSENTIAL FUNCTION requirements, the differences will be discussed at the time of assignment.

• Regular attendance is required to provide support to the students and professional staff.
• Demonstrated ability to perform well in a dynamic environment.
• Strong team and customer service focus, flexibility and positive attitude required.
• Proven track record of completing tasks/projects accurately and on schedule.
• Excellent technical, communication and presentation skills.
• Strong diagnostic, organizational and documentation skills.
• Ability to handle multiple assignments.

Physical Demands (Strength)

• Exerts 20 to 50 pounds of force occasionally, and/or
• Exerts 10 to 25 pounds of force frequently, and/or
• Exerts greater than negligible up to 10 pounds constantly.
• Ability to sit for extended periods of time.
• Ability to view large volumes of written materials via computer screen and/or
• Records/correspondence/documentation for extended periods of time.

Vocational Preparation: (Experience)

• Knowledge of Windows platform is required - Mac and Linux are a plus.
• Minimum of two years working in technology related field is a plus.
• Knowledge of Google apps & classroom is a plus.
• Knowledge of Microsoft Office (Word, Power point, Excel), corporate email systems and multiple web browsers is important.
• Experience working with computer systems in an educational environment is preferred.

Education Preparation: (Formal and Informal)

• College degree preferred.

WORK ASSIGNMENTS AND EVALUATION:

IT Support Specialists responsibilities are assigned upon employment.  Work duties may be assigned verbally and in writing.  IT Support Specialist work involves ongoing contact with supervisor.  Employee in this position is evaluated annually (minimum).